Refunds will only be made via the credit/debit card used for the original transaction.
Any refund due will be credited within 5-7 working days of us receiving the goods.
Refunds will have post and packing charges deducted.
Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund.
We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
To request a refund or replacement please contact us first by email or telephone.
We will require you to return the goods, at your cost, to us for inspection. Flavour Chain will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.
Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before any refund can be offered.
Other products that may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.
Any goods dispatched by us in error remain the property of Flavour Chain.
If you receive any goods by mistake, that wasn’t ordered, please contact us within 7-days to arrange for us to collect them.
Out Of Stock Policy
Our offers change regularly, and we take every possible effort on having the stock of every single product. But unfortunately, sometimes a product will be unavailable on the day of your order, if so, our customer service team will contact you by email or phone and inform you about the unavailable items and process the refund.